Everyone saw windows.
RADIO identified the system.
After a hail event in the fall of 2025, the window portion of this home was documented as a minor repair. The first assessment wasn't just incomplete — it described the wrong repair on the wrong number of windows.
12 windows
Reglaze the glass and replace vinyl glazing beads. Back elevation only.
21 windows
Full-frame replacement across all four elevations. A discontinued aluminum-clad wood casement system.
More than half-right is still wrong when it's your home.
A repair for the wrong product, on the wrong number of windows.
The repair didn't match the product.
The home has aluminum-clad wood windows. Vinyl glazing-bead and reglaze logic doesn't apply to that system — it describes a different kind of window entirely. The prescribed repair was written for a product that isn't installed here.
The count described about half the windows.
The visible damage spanned 21 custom windows across all four elevations, not 12 on the back. The system, not the glass, is what needed addressing. The first assessment documented roughly 57% of the affected windows.
The correct path here was full-frame replacement — removing and rebuilding the entire window unit, not just the glass (what that involves). On a discontinued clad-wood system, the condition is structural to the unit, so glass-level repair can't resolve it.
Sixteen of the twenty-one windows sit on one elevation.
The damage clusters on the back of the house — and that cluster is exactly where the first assessment looked. It documented 12 of those 16 windows and stopped. The front, left, and right elevations were never assessed at all.
Four professionals saw this house. None of them owned the windows.
The homeowner
Assumed that if it mattered, someone at the table would have flagged it.
The roofer
Optimized for roof throughput; complex windows sit outside that scope.
The adjuster
Recognized windows as a category, but read the system incorrectly.
The replacement company
Treated it as a product sale, not a diagnostic review of the system.
RADIO sits in the blind spot between all four.
The same disciplined sequence, applied to one house.
A storm crossed a known area.
The property matched a profile RADIO watches for: premium homes with complex aluminum-clad wood window systems.
RADIO identified the specific, now-discontinued clad-wood casement system through hardware, construction details, and product-archive comparison.
RADIO documented visible conditions opening-by-opening across all four elevations.
RADIO confirmed the correct restoration path: full-frame replacement, because the product line is discontinued and the condition is structural to the system, not cosmetic to the glass.
RADIO translated that scope into standard estimating language a carrier and contractor can review.
Details are anonymized. Location, timing, and manufacturer are generalized to protect the homeowner.
Understand the method behind it
Sash Replacement vs. Full-Frame Replacement
How documented findings — especially frame condition — determine the path.
The Window Blind Spot
Why storm assessments so often under-read aluminum-clad wood windows.
Aluminum-Clad Wood Windows
What the system is, and why it behaves nothing like a vinyl unit.
Think your windows were
read correctly?
Start with identification. We'll determine the system, document the visible conditions opening-by-opening, and hand you a plan that describes the real scope.